PlatesByGemini 2024 - Flipbook - Page 74
What do you mean by lifetime guarantee?
Gemini extends our no-hassle warranty to our plates
products, when installed in the proper environment. Most
items in this catalog are designed for interior applications.
Gemini will continue to offer our lifetime warranty for plates
with interior use applications. Items that are warrantied for
outdoor use are indicated by a Y in the O column of the
usage grid next to each material. As with all other Gemini
products, when used in the proper environment, if for any
reason, your product chips, cracks, or fades - Gemini will
replace or repair the product free of charge, with product
What art files can I send in for quotes or
orders?
Gemini’s systems are IBM compatible. The best files to send
us are Illustrator (.ai, .eps or .pdf), Corel (.cdr), Gerber (.plt),
Flexi (.fs), or Signlab (.eps). We can also convert Mac EPS
files.
Please be sure to convert to “curves” or “paths” before
sending. Be sure to clearly identify your company name,
phone number and reference any quotation number you may
have received.
manufactured by Gemini.
How will my order be delivered?
What is your return policy?
Most orders will ship via UPS ground, at our Guaranteed
Most Gemini products are custom made to order for specific
Ground freight rate (see pg. 69), unless otherwise requested
customers. But as a service to you, we may offer a credit
by you.
up to 50% of the original net price, up to $500. Should
you need to return any goods that were ordered in error,
You pay the freight, so it is your option to ship via air freight if
canceled by the end user, or not needed. All you do is call for
you need your order sooner.
an RMA (Return Material Authorization) number, and return
at least one half of the product, to the appropriate plant, as
Many overnight, 2-day, and 3-days options are available. These
given to you when you call. You do pay the freight for the
orders may ship freight collect with a carrier of your choice.
return.
Order Minimum
72
California Prop 65
We have an order minimum of $75. For further questions on
Our leaded brass and nickel silver are packaged with
California’s required warning label. Our other metals are
compliant.
your order, reach out to us at IDPlates@geminimade.com
