2026 U.S. Professional Signage Catalog - Catalog - Page 345
FREQUENTLY ASKED QUESTIONS
What do you mean by Lifetime Guarantee?
What art files can I send in for quotes or orders?
Gemini guarantees all of its exterior products for life. This means
that should any Gemini produced product fade, break or contain any
defect, we will refinish or replace the defective materials at no cost to
you, as long as they are installed on their original location.
The best files to send to us are:
Neither seller nor manufacturer shall be liable for any injury, loss, or
damage, direct or consequential, arising out of the use of or the inability to use the product.
• Illustrator (.ai, .eps, or .pdf)
We have limited availability to handle file types from other software
such as .CDR (CorelDraw) or .fs (Flexi) as our art processing is mostly
done in Abobe Illustrator. We recommend exporting or saving your
files as a PDF.
How will my order be delivered?
Keep in mind that all exterior letters will require some maintenance
to retain their original luster. All plastic and metal letters should be
periodically cleaned with a good dish soap and water to remove any
dirt or pollutants gathered from the environment. Should the face of a
metal letter get scratched, the polyurethane coating can be revitalized
using a good car wax.
What is your return policy?
Most Gemini products are custom made to order for specific custom-
Most orders will ship via UPS ground, at our Guaranteed Ground freight
rate (see pg. 341), unless otherwise requested by you.
You pay the freight, so it is your option to ship via air freight if you need
your order sooner.
Many overnight, 2-day, and 3-days options are available. Larger letters
may have to ship via truck freight. These orders may ship freight collect
with a carrier of your choice.
ers. But as a service to you, we may offer a credit up to 50% of the
original net price, up to $500. Should you need to return any goods
that were ordered in error, canceled by the end user, or not needed,
all you do is call for an RMA (Return Material Authorization) number,
and return at least one half of the product, to the appropriate plant,
as given to you when you call. You do pay the freight for the return.
Does Gemini’s Guarantee cover letters installed in
harsh environments?
Yes. As stated in Gemini’s warranty statement—Gemini will replace or
rework all Gemini exterior rated products that fail in the field, but not
cover your costs of removal, reinstallation, or any subsequent work
done on the sign mounting surface. Therefore, it is important to keep
the sign’s environment in mind when selecting the material and finish
of letters that will be placed there.
Gemini has a wide range of products that stretch from the most stable
in UV and chemical resistance (Formed Letters, Anodized Aluminum,
and Painted products) to the most susceptible to failure when placed
in harsh environments (Polished Brass, Brushed Aluminum, and Laminated Letters).
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When does Gemini send an art approval drawing?
Standard Font Orders:
• Does not fit line length given
• Does not match art provided (Ex. Looks like Helvetica but
Helvetica Bold was given)
Custom Cut Acrylic, Formed & Laminate Orders:
• Orders over $1,500
• Orders with art modification to meet production restrictions
• Orders with unclear details
Custom Cut Metal & Cast Metal Orders:
• Orders over $1,500
• Orders with art modification to meet production restrictions
• Orders with unclear details
• Labor intense polished, anodized, or premium
Others:
• Complicated painted jobs
• 3D proofs (sculpted)
• Orders with any art modification
• All Fabricated, Plaques & UV Colorlast
